MyNF support

Need help, spotted an issue, or have a question about your information?

Reporting a problem

Include your app version, phone model, operating system, what you were trying to do and what happened. If you attach a screenshot, hide personal and health information that is not needed to explain the issue.

Never send your password, provider credentials or access tokens.

Connected health data

Wearable integrations are currently in testing. Cloud records may appear only after your device synchronizes with its provider. Connection availability does not guarantee that every measurement is available.

Privacy and deletion requests

Use the contact above to ask about access, correction or deletion. Identify the relevant account and request type without sending your password. We verify ownership before acting.

In MyNF, open Profile → Privacy & data to delete your data or account. You can also request deletion without the app. Read the privacy policy for retention periods and your choices.

Wellness support

MyNF support handles app questions. It is not a medical or emergency service.